BANKING and education are set to assume a new dimension in Nigeria if the promises made by the Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr. Eugene Juwah, are anything to go by. He told his audience in Lagos that these two sectors would benefit from massive transformation going by the incredible pace of telecommunications services and infrastructure deployment in Nigeria. The NCC boss said at the revamped Telecom Consumer Parliament (TCP) that broadband was the driver of such a change. He said that a time would come when most of the current branch structure of banks would no longer be required because a ubiquitous broadband service would have created the necessary system that would make it possible for banking operations to be conducted from anywhere and at any time.
Juwah noted similarly that education in the not too distant future would be totally different from the current system, as students would take lectures from the confines of their homes by virtue of the broadband connectivity, thus making virtual classrooms the future of the educational structure.
He urged mobile network operators to step up the sensitisation of their customers on the changing face of smart devices because they were the future in the emerging broadband market ecosphere. According to him, the smart devices have become the essential tools with which people of all ages and status function within business, career and private lives.
Juwah warned the MNOs not to delude themselves on certain market practices, which he said were creating quality of service challenges as well as eroding customer satisfaction experience.
The Director of Consumer Affairs Bureau of NCC, Maryam Bayi, agreed with the EVC on the need for continuous education of the customers on “smart usage” of smart devices. She said that it was the responsibility of the MNOs to ensure that consumers had value for their money. She urged MNOs to ensure that they let customers know that they could not, for example, buy a 2G phone and expected to a 3G service. She stressed that it is the duty of the MNOs to advice customers on procuring the right device in order to enjoy optimised service.
Bayi said that it was about that MNOs began acting responsibly by giving notifications on downtime and commensurate compensation for such downtime. She gave assurance that the NCC would put to test some of the innovative measures that the MNOs claimed to have implemented in order to reduce the level of customer angst. She said that it was not all bad news for the MNOs, as the stakeholders equally appreciated the invaluable contributions that they had made in the building of the networks that had produced 130 million lines for a nation of 160 million people.happy wheels