FOR those who have experienced it, there are no words too many to describe the dwindling quality of service in the Nigerian telecoms industry. The issues go beyond poor voice quality, high level of degrading data service delivery, low level of network availability, dropped calls, network freeze and vanished credits.
It was at a peak of customers’ angst against Mobile Network Operators recently that a new regulator-in-chief was appointed for the Nigerian Communications Commission (NCC) to replace the former Executive Vice Chairman of the commission, Dr. Eugene Juwah at the expiration of his term of five year tenure.
The new helmsman Professor Danbatta has a herculean task before him and he knows it. He knows that to assuage the dissatisfactions of the 146.7 million subscribers on the networks of the four operators: MTN Nigeria, Bharti Airtel Nigeria, Etisalat Nigeria and Glo Nigeria. His responsibilities also cover the operations and service deliveries of VAS, MNO, MNVA and MNVE operators.
“I want to pledge that I will bring to bear, my wealth of experience in tackling the issue of quality of service in order to meet the expectations of the public that we are servicing,” he told the staff and Management of the agency in his inaugural address.
He stated that benchmark for the quality of service delivery during his tenure would be based on the internationally acceptable ideals in telecom regulation, as stipulated by the International Telecommunications Union, ITU.
“The concept of universal access is premised on three ‘A’s, as the hallmarks of universal access and they include Availability of service, Accessibility of Service, and Affordability of service. Those will dictate at all times what we do, and I am sure those are the dictating parameters for improvement in the quality of service”.
While acknowledging that there are challenges in the telecommunications industry, he stressed that they are not insurmountable. But for all these to be a reality, he advocated for the support and cooperation of the staff of the Commission, pointing out that in as much as the NCC is regarded as the number one telecom regulator in Africa, the staff need to brace themselves to sustain that prime position in the interest of the nation.
“We will judiciously use the resources of the Commission to ensure that we maintain this position in a manner that will enhance the image and prestige of the Commission as well as serve as a reminder to government of the important role that this agency can play in improving the GDP. This we can only do if all of us live up to our responsibilities as ambassadors of the Commission, and in these I urge everybody’s cooperation to enable us accomplish this very important task for the country”, he stressed.