KONGA, Nigeria’s largest online shopping mall, is rolling out an extensive warehouse infrastructure project across Nigeria to service thousands more online merchants, it announced recently. ‘Fulfilled by Konga’ will enable thousands of Nigerian online sellers, who currently sell through Konga, to store their merchandise in Konga warehouses and subsequently have the orders delivered by Konga’s in-house fulfillment team. The new initiative is set to reduce merchant order processing times from 40 hours to 3 hours – a 90 percent reduction.
‘Fulfilled by Konga’ has been introduced to significantly reduce delivery times for customers across the country, and to make order fulfillment for its 60,000 merchants easier and more reliable. At present, merchants have up to three days to drop off their items at a distribution site, where Konga’s team will go on to deliver the item on their behalf. With today’s news, items can be selected and shipped on the same day. For Lagos deliveries, items can be delivered within 24 hours, a service that has been in beta for some months and has already seen a 98.5 percent success rate.
Konga’s flagship distribution centre in Lagos is an ultra-modern 60,000 sq ft warehouse and houses over 200,000 items. With the launch of ‘Fulfilled by Konga’, plans are now in place to double its size to 120,000 sq ft in 2017 as well as country-wide infrastructure project to build fulfilment centres in Nigeria’s capital, Abuja, as well as in Port Harcourt.
Speaking on the launch of ‘Fulfilled by Konga’, CEO Shola Adekoya says: “Konga has cemented a name for itself as an engine of Commerce & Trade in Africa, and the infrastructure project we are currently deploying has been developed to act as a catalyst for the entire e-commerce market in Nigeria. ‘Fulfilled by Konga’ is a dynamic solution that makes the process of doing business easier and more effective for our tens of thousands of merchants, whilst our customers will benefit from far shorter waiting times for their orders.