…Indian Firm Risks Sanctions
India-based Accredited Nigerian Country Code Top Level Domain (.ng ccTLD) DomainKing.ng, risks being sanctioned by the Nigeria Internet Registration Association (NIRA), for its inability to respond to ‘support queries and emails from clients,’ Africa Telecom & IT has learned. NiRA is tasked with the responsibility of managing the .ng Registry.
DomainKing.ng has remained in communicado over support queries and emails from its clients escalated by NiRA since February 8, 2017.
According to NiRa information inked by Chief Operating Officer at NiRA, Edith Udeagu, available to Africa Telecom & IT: “The Registry had attempted severally since then and is still trying to contact this registrar via email, telephone, their online support system, social media platforms and postal services. 24th January 2017 was the last time this Registrar responded to the Registry via email.
“Failing to respond to the .ng Registry is a breach of the Registrar Agreement DomainKing.ng signed with the Nigeria Internet Registration Association (NiRA). Also DomainKing.ng’s failure to respond to its registrants is in breach of the obligation a Registrar owes its registrants. Some of the complaints via emails and phone calls from the clients of DomainKing.ng bordered on payments made via the DomainKing.ng website/platform without service being rendered by DomainKing.ng.
“Whilst considering the plight of existing DomainKing.ng clients, the .ng Registry had taken a protective measure to ensure that the DomainKing.ng platform is temporarily not available for more Nigerians to make further payments. Further sanctions will be applied against DomainKing.ng by 2nd May 2017 should the company not reactive/attend/respond to queries/complaints raised by the registrants.
“NiRA had sought legal advice and continues to consult its solicitors as events unfold on the matter. Bearing in mind that NiRA is not a hosting company, efforts are on to attend to the various complaints on domain name management services rendered by Domainking.ng. “happy wheels